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Principles of Insurance
Wednesday, August 27th, 2008
Upcoming Program
Raymond B. Eby, JD Corporate Development Manager, 3M Finance
Thursday, October 16th, 2008
Upcoming Program
Thomas Rockwell Mackie, PhD, Co-Founder & Chairman, Tomo Therapy, Inc.
Tuesday, November 11th, 2008
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Balanced Scorecard
Part of the Operations Improvement Series seriesOverview:This course will introduce you to the Balanced Scorecard and performance measurement in great depth. You will learn the approach and the tools used, and what you can expect from its use. We will also provide a hands-on demonstration of a Balanced Scorecard.
Learning Objective:- Understand the Balanced Scorecard and its uses
- Understand the alignment between this approach and other quality management and improvement systems
- Demonstrate the tools and learn their power
- Corporate Executives
- Quality managers
- Strategic Planning and Finance staff
- Hospital administrators
- Corporate training managers
Metrics 101
- BS Origins and evolution
- Plan Do Check Act
- What gets measures gets done
- Inputs, outputs, outcomes
Balanced Scorecard
- Financial limitations
- Additional measures
- Systems alignment
Scorecard Enhancements
- Triple Bottom line
- Value stream measures
- Cascading to divisions
- Cascading to individuals
Hands-on learning
- Build a scorecard
- Ties to excellence and feedback
- Understanding of value of measurement
Needed Infastructure
- Ties to strategic planning and improvement systems
- Necessary resources to apply
- Need for Champions
Resources to Learn More
- Additional reading
- Internet resources
- Consulting resources
Expected benefits
- Understanding of weak links in company systems
- Management by fact
- More engaged workforce
- Valuable feedback to improve
Who Uses this methodology
- Companies using it
- Best practices
Edgewood College on Deming Way
1255 Deming Way
Madison, WI 53717
Instructor: To be announced
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